Recently I noticed a the new John C. Lincoln Sonoran Health and Emergency Center just off the I-17 freeway in North Phoenix and was curious since it’s close to where I live. I was excited when the kind folks at John C. Lincoln invited a group of local bloggers to tour their new health center.
The JCL Sonoran Health and Emergency Center offers both imaging and emergency services. As part of the John C Lincoln Health Network, if you go in for emergency services but require surgery or admitting, they can transfer you to a hospital in their network. They recently merged with Scottsdale Healthcare expanding their network of hospitals throughout the valley.
I was impressed by all the touches they’ve taken to make the emergency center feel comfortable for the patient and their families. As a patient you are taken directly to your room where all vitals are run – no triage area first and then more waiting before you moved to a room. The rooms are designed without the noisy (and not so private) curtains or doors that may slam shut (all doors are sliding barn door style), staff can open blinds to the room to peek on patients without having to enter room, linens can be stocked from the hallway, and rooms have blinds that can be opened for natural light. The emergency center is designed so there are no medical carts filling up the hallways. The nurses station is well designed to lesson the clinical feel – all monitors are hidden from patient view and the station is designed with sound barriers. The pediatric room is decorated with bright colors, fun artwork and has video game consoles to keep the kids entertained.
The imaging side offers digital x-ray, low density MRI, CT scan, and 3D mammography. I was impressed by the advanced technology at the facility but at the same time the decor was soothing and reminded me of a day spa. The waiting area is beautifully decorated with lots of welcoming touches – fabric (not paper) gowns, coffee bar, cookies, comfortable chairs. They also offer free breast cancer support groups.
disclosure: I was invited by John C. Lincoln for a tour of their facility in exchange for this blog post. All opinions are my own.